We want to make sure you are happy with your purchase. However, you may find it necessary to return items to us in the unlikely event that the goods are damaged or you received something in error.

Please download, print and complete our returns form.

If you don't have access to a printer, please let us know the following information:

• Your full name
• Postal Address including Postcode/Zip Code
• Email Address
• Contact Telephone Number
• Details on exchange and/or refund

Once you have provided all of this information using either the printed returns form, or an enclosed note, please send your item(s) to the following address:

Red Torpedo
PO Box 5587
GLASGOW
G52 9BE
United Kingdom (GB)

You'll find a pre-printed adhesive return address label at the foot of your invoice.

Terms and Conditions

Unfortunately, we cannot refund or replace items if they are sent to us without any sales or customer information.

Please return any items for exchange or refund within 28 days of receipt of your order.

For item(s) returned from outside the UK, the following must be written on both the packaging and customs declaration. 'MAIL ORDER GOODS RETURNED FOR EXCHANGE - DO NOT CHARGE DUTY'.

For returns within the UK, please post back to us by 2nd Class Post. We also recommend that you request a 'Proof of Posting' from the Post Office, which they will be able to supply you with free of charge. All items being returned for exchange or refund must reach us in good condition.

If you wish to check on the status of a return, you can login to the Red Torpedo Customer Centre and click on 'See Return Requests'. Your return won't appear here until we receive and process your item(s). You can also contact us through this login, or go here for the general contact form.

If you are simply unhappy with your purchase, please return it to us and we will offer you a full refund or exchange. Postage costs are not refundable.

This returns policy does not affect your statutory rights.