How do I return my order?
- Enter your order number and email address or phone number. Then, select start your return.
- Follow the instructions and select the items you want to return.
- When you’ve completed the return process, you’ll receive an email. This confirms your return has been approved and outlines how to post it.
Am I able to return my order?
- You can return your items within 28 days of receiving them.
- All returns must be in their original resalable condition.
- All returns must be complete with their existing tags and packaging, if applicable.
- All clothing must be unwashed and unworn.
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If your returned item was part of a promotional deal (e.g. 3 for 2), and the returned item is not the free item, you will be refunded the difference between the full price of the free item and the full price of the returned item.
Free Gifts with Purchase
Where a free gift is included as part of a promotion, the free gift is conditional upon the qualifying items being kept.
If an order is returned in full or in part and no longer meets the promotional requirements, the free gift must also be returned in an unused and resalable condition.
If the free gift is not returned, we reserve the right to deduct the full RRP value of the free gift from any refund due.
When will my return be processed?
- Once we have received your return, it will be inspected. Once inspected you’ll receive an email notifying you if the return has been approved or rejected.
- If your return is approved, you’ll receive a refund to your original payment method within 5-7 days.
Do I have to pay for my return?
- The cost of a return request for UK orders is £3.50, or £7.00 for international orders. This will be deducted from your refund. We will waive this fee if you opt to refund to discount code.