FREE UK SHIPPING ON ALL UK ORDERS OVER £25

RED TORPEDO IS A UK BASED INDIE
CASUAL WEAR BRAND FOR BIKERS

MAKING MOTORCYCLISTS GREAT AGAIN

Terms and Conditions

INTRODUCTION

The following terms and conditions govern the use of this website and outline the legal responsibilities and obligations that shall exist between you and Red Torpedo Limited (also referred hereafter as ‘we', ‘us', ‘our', ‘Red Torpedo', 'Red Torpedo Limited'). By placing an order on this website, you are deemed to have read and agreed to these terms and conditions. If you have any questions, please contact us on 0141 243 2884.

PLACING AN ORDER

When placing an order, you undertake that any and all information given is accurate and complete.

All orders are subject to acceptance and product availability. Availability information for products is listed on each individual product description.

Once you have placed an order we will send you an email confirming that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Red Torpedo for the sale of our products will only exist once an order has been despatched to you. A separate email will be sent to you confirming the despatch of the item(s).

Your credit/debit card will be charged for the full value of the goods when your order is shipped. If for any reason we are unable to fulfil any part of the order, we will refund your card as soon as practical and in any case within 7 days. This does not affect your statutory rights.

Prices and availability of goods are subject to change without notice. The advertised delivery charge will be added to your order value.

SPECIAL OFFERS AND PROMOTIONS

Unless otherwise stated, special offers cannot be used in conjunction with any other promotion nor are they valid for the purchase of gift vouchers.

Free gifts: If a free gift is added with orders over a certain amount and items are returned so that the order is under the threshhold amount, that gift must be returned or it will be charged at the advertised amount.

PRE-ORDERS

Pre-orders will be despatched as soon as the stock is in to fulfil the entire order.

We will endeavour to keep you fully informed on the progress of your order at all times, but please be aware that delivery times are best estimates and are by no means guaranteed.

DELIVERY

Stock permitting, all orders are usually despatched within 1 working day of being accepted, to arrive with UK customers within three working days. However, your choice of postage will affect this. Please see our Delivery and Shipping page for further information.

In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.

The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock. In this case, you will only pay a single delivery charge.

If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities.

RETURNS POLICY

You may ordinarily return any products within 28 days of receipt for refund or exchange as long as those products are unwashed and unworn (except for the purposes of trying on). However, this period may be shorter or non-applicable for sale items.

For all returns, except where the item is faulty, not as ordered or you have a special promotion code, you will be required to arrange and pay for the return of the products to us.

We strongly recommend that you obtain proof of postage as we do not accept any responsibility for returned items that fail to reach us.

In the case of faulty items, we will refund or credit you for any postage costs you have incurred, however we will only do this up to the value of second class postage within the UK and will not refund any additional costs (Royal Mail Special Delivery, 3rd party courier, Royal Mail Recorded Delivery etc.)

YOUR RIGHT TO CANCEL

If you have yet to complete your order, you can empty the items from your basket by removing each item. You are only charged for items once your order has been processed and the items have physically shipped from our warehouse.

If you would like to cancel an order after you have received your shipping confirmation, please wait until you have received your goods and then follow the normal returns procedure. Once we receive your items back, in good condition we will refund your credit or debit card within 14 days of your order. We can only refund the return shipping costs if the goods are found to be faulty.

If you reside within the European Union, and cancel the whole order within 14 days of receiving your goods, we will refund the standard post and packing costs you paid (unless the shipping was free) in accordance with the Distance Selling Regulations. If you paid for premium delivery, we will only refund the cost up to standard shipping. You will have to pay the cost of sending the item(s) back to us and we will not be responsible for refunding any post & packing charges if you cancel after the fourteen day window allowed under the Distance Selling Regulations, or if you only cancel part of your order.

You may cancel this contract within 14 days after the day on which you receive your goods. If you wish to cancel, please follow the instructions in our returns policy.

If the products have already been despatched, you will be required to return the items as per our returns policy.

CONFORMITY OF GOODS

We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.

Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

COPYRIGHT AND TRADEMARK

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Red Torpedo Limited or its content and technology providers or their respective owners.

The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited without permission.

DISCLAIMER AND LIMITATIONS OF LIABILITY

Red Torpedo does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, Red Torpedo shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Red Torpedo or any of its members, agents, directors, employees or otherwise) for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

While Red Torpedo uses reasonable endeavours to ensure that the information on this website is accurate and up-to-date, it does not give any warranty as to its accuracy or completeness and Red Torpedo will not be responsible for any errors or omissions or for the results arising from the use of such information.

While Red Torpedo takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Red Torpedo will not be responsible nor liable for your use of any other websites which you may access via links within this website. Red Torpedo does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Red Torpedo .

The entire liability of Red Torpedo under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Red Torpedo will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Red Torpedo may assign or transfer any of its rights or sub-contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub-contract any of your obligations under these terms and conditions except with the specific permission in writing of Red Torpedo .

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

LAW AND TERRITORY

These Terms and Conditions and your use of our website are governed by Scottish law and you agree to submit to the non-exclusive jurisdiction of the Scottish court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations.

Accordingly, any products or promotions not permitted under your local law are not offered to you.

OUR DETAILS

Red Torpedo Limited
Registered address: 31 Gordon Avenue,Hillington Park, Glasgow. G52 4TG

Company Registration Number: SC237670

VAT Registration Number: GB 886 5382 70

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